What this page covers
This Shipping and Delivery Policy outlines the transit standards and processing procedures for physical products and operational kits purchased from marketassists. We coordinate reliable logistics to ensure your e-commerce operations equipment and supplies arrive securely and without delay. Please review these terms carefully to understand our fulfillment timelines and shipping responsibilities.
Lost, Delayed or Damaged Shipments
In the unfortunate event that your shipment arrives damaged or fails to reach you within the anticipated window, you must report the issue within 7 business days. Customers must supply clear photographs of the damaged shipping carton and items, or confirm that carrier tracking shows an undelivered parcel past the delivery window. Once our team conducts a formal trace with the carrier, we will promptly arrange an exchange, replacement shipment, or full refund as appropriate.
Order Processing
All store orders undergo an order preparation timeline of 1-2 business days prior to dispatch from our facility. During this phase, our warehouse team verifies inventory availability, checks payment security, and securely packs your shipment. Processing may occasionally experience brief delays during high-volume peak periods, severe weather events, or when additional billing verification is necessary. Orders placed on weekends or observed national holidays will enter our fulfillment queue on the following business day.
Delivery Times & Carriers
Once packaged and handed over to our shipping carriers, standard delivery takes 3-10 business days after dispatch depending on your destination within the United States. We partner with reliable domestic carriers including UPS, FedEx, and USPS to handle our commercial shipments. Estimated transit times depend on the recipient address, seasonal parcel volumes, and carrier route conditions. We do not guarantee exact delivery dates once parcels have been released to the carrier network.
Shipping Costs
Shipping fees are calculated dynamically based on package weight, package dimensions, and your specific delivery destination. All applicable shipping charges and available service tiers are displayed transparently at checkout before you submit payment. Qualifying orders that surpass our advertised free-delivery threshold will have promotional shipping applied automatically at checkout. Any special handling or expedited freight requirements will incur additional quoted fees.
Order Tracking
A tracking number is issued via automated email as soon as your order has been packaged and registered with the carrier. You can use this tracking identifier on the carrier website to monitor the transit status of your shipment in real time. If your tracking details do not update for more than 48 hours after dispatch, please reach out to our logistics support team for assistance.
Customs, Duties & Taxes
For any commercial shipments destined outside the contiguous United States or cross-border territories, the recipient is solely responsible for all customs duties, import tariffs, and local taxes. These additional governmental fees are assessed directly by local customs agencies and are not included in our checkout charges. Customs clearance procedures may occasionally cause transit delays that exceed our standard delivery estimates.
Delivery Restrictions
Marketassists does not currently deliver physical merchandise to APO/FPO military addresses or standard P.O. Box locations due to carrier restrictions on equipment freight. Items that are sold on backorder or preorder status will be clearly identified on the product listing alongside an estimated shipping window. If your order contains both in-stock items and backordered goods, we may split the shipment to expedite fulfillment of available stock.